Last updated 30 September 2026
Cancelling an order
- Products: you may cancel free of charge any time before dispatch. Write to info@kmr-groups.com or WhatsApp +91 63790 44506 with your order number.
- Training: cancel up to 7 days before the programme for a full refund, or move your seat to a later batch at no cost. Cancellations within 7 days are refunded at 50%.
- Software subscriptions: you may stop at the end of any paid period. The current period is not refunded, except as below.
Returns and replacements
- If a product arrives damaged, defective or different from what you ordered, tell us within 7 days of delivery with photos. We will replace it or refund you in full, including any delivery charge.
- Unused products in original packaging may be returned within 7 days for reasons other than a fault; the return delivery cost is borne by you. Consumables, items made or cut to order, and items marked non-returnable cannot be returned for change of mind.
Software
If KMR Apps do not work as described and we cannot fix the problem within 7 days of your report, we refund the unused part of your subscription.
How refunds are paid
Refunds go back to the original payment method (online payments) or to your bank account (bank transfers) within 7 working days of approval. You will receive a credit note against the GST invoice.
Questions
info@kmr-groups.com · +91 63790 44506 (Mon – Sat, 10:00 am – 6:00 pm).